As we shift into 2025, it can be expected that AI will continue to grow and evolve greater than ever before. It is interesting to note the different ways that governments and businesses around the world are implementing AI to improve various aspects of their operations.
Many state and local governments in the U.S. are experiencing a slower transition to adapting to the use of AI, and according to the Harvard Business Review, there are a few reasons that could be. 83% of respondents in interviews of 150 local leaders across the country reported that sclerotic and siloed bureaucracies is the main reason, with many local governments choosing to operate in isolation from one another. 44% stated burdensome regulations as the reason, and 31% think it is due to a fear of implementing new technologies.
Atlanta, Georgia is one of the latest cities to begin working with AI in an effort to improve local government for the sake of the residents that live there. Atlanta stands to benefit greatly from responsible and effective use of AI to deliver services to its citizens. GovTech offers several examples of other cities across the US that have already seen positive results from implementing AI.
Atlanta’s new AI commission
The city of Atlanta is one of the most recent U.S. cities to set up an AI study group as pressure grows for the adaptation of these new technologies. Government officials are looking to streamline administrative processes, improve customer service, and work on infrastructure monitoring and maintenance using AI.
Before they gain approval for and begin this implementation, the commission is working on gaining more knowledge of AI, which is a very important move when it comes to using new technologies. It is also beneficial to be aware of the challenges that could arise, such as putting private interests in AI over the needs of the public. Trust is critical when it comes to introducing AI technologies to those that will be directly affected by it.
Arizona evolves its AI policy
Back in March, Arizona had introduced its GenAI policy, though it is still evolving. This is a good example that shows how AI is not a one-and-done implementation, but a consistent process that has regular updates and improvements. Since its launch, Arizona’s AI policy has begun to focus more on data governance policies as well as responsible AI usage, data protection, security, transparency, and accountability.
Arizona’s government has established several initiatives demonstrating the benefits of AI, one of which was a four-week pilot – consisting of 203 users and nine agencies – that explored the use of Gemini for Google Workspace. The results of this were a productivity increase of 2.5 hours per week, showing the benefits of the implemented AI.
New Jersey uses AI for innovative translation services
Many individuals that are seeking unemployment assistance in New Jersey speak different languages, which meant that the government had to explore ways to improve these services for everyone. In fact, 36% of NJ residents speak Spanish at home, leading the government to introduce AI translation services that are trained by large language models in order to improve the accessibility and efficiency of government services.
NJ’s government has since provided officials from other states with the training materials for these innovative AI translation services. These efforts are a huge step forward in using AI for public good in collaboration with other state governments.
AI has made significant impacts in state government operations, and it is interesting to predict how much more these technologies will evolve in 2025. Our team at Sedna Consulting Group have great expertise in the realm of AI as we leverage the latest technological advancements to boost services and improve efficiency. We have seen the implementation of AI benefit many organizations, and we hope this new year will bring many great opportunities to expand our innovative capabilities in the work we do for our clients.
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